1.Track my order:
With each order an e-mail is sent after shipment, with the tracking number and all the information relating to the shipment. This allows you to track your order via the delivery service site. (Be careful to check your e-mail when placing your order, so that you correctly receive all e-mails relating to this.)
You can also have access to the follow-up of your order via your “Sophie's wonders” account in the “Order” area.
2. Size of jewelry?
The rings are adjustable, the necklaces have a unique size but adjustable if necessary to best adapt to your neck. The bracelets are also one size, some with a hook, others are manually adjustable.
3. Jewelry maintenance?
We provide you with a cleaning cloth for each order to clean them and make them shine like the first day.
4. Make a return?
To proceed with a return of one or more of our products, simply send an email directly to the following email address
lesmerveillesdeSophie@outlook.fr specifying the order number and the reason for the return. You can therefore repackage the package with the original packaging and send it. Upon receipt of the package from us, we will make a refund directly to your bank account for the amount of the product as well as the amount of your shipment. It will take between 3 to 5 days for the refund.